Customer service
Do you have a question about an order, a delivery, or a delivered product? You can reach us at 010 - 753 60 40 (Mon to Fri 08:30 - 17:30), via info@bnrkantoor.nl, or via WhatsApp at the same number.
Question about your order or delivery
Call 010 - 753 60 40 or email info@bnrkantoor.nl with your order number, and we will look up the status for you. You can read about how delivery and assembly work at delivery and assembly.
Problem with a delivered product
Report it to us with a short description and, if possible, a photo, and we will assess the report and the warranty. If it concerns a malfunction of office equipment, please check service and maintenance.
Pre-purchase question about products or advice
Are you unsure about a model, a size, or a layout? We are happy to help you via workplace advice or in our showroom, where you can view furniture, materials, and fabric samples.
What are the delivery times?
Standard products are generally delivered within 2 to 4 weeks. For custom work and project furnishing, we will coordinate the delivery time per project. More information can be found at delivery and assembly.
Does BNR also handle assembly?
Yes. Our own assembly teams deliver and install everything on site. After completion, we check with you to ensure everything is to your satisfaction.
What is the warranty period?
BNR provides a 5-year warranty on office furniture. The warranty covers manufacturing defects and material flaws under normal use. Please contact us for the conditions regarding a specific product.
Can I return a product?
For consumers, a statutory cooling-off period of 14 days applies. Custom-made and project products are excluded from returns. You can read the conditions and processing in our refund policy. If you are unsure or have a question about your situation, please contact us.
Can I visit the showroom?
Yes, at Westbaan 170 in Moordrecht, 1,000 m² is on display. Visits are by appointment only, so that an advisor can assist you personally. You can make an appointment via the showroom page.
I have a complaint. Where do I report it?
Send an email to info@bnrkantoor.nl with a description of your complaint. We will respond within 1 working day at the latest and contact you regarding a solution.
Is your question not listed? Call 010 - 753 60 40 or send us your question, and we will help you further.
Contact us Service and maintenanceFrequently asked questions
Yes, lease and financing are also available for self-employed professionals (ZZP'ers) and sole proprietorships, provided you meet the creditworthiness requirements.
With operational lease, you can choose to return, extend, or purchase the asset at its residual value. With financial lease, you automatically become the owner.
All costs are communicated clearly in advance. There are no hidden fees.
This depends on the type of financing and the terms and conditions. We would be happy to discuss this with you.